Build a world-class retention program in 90 days.

With a dedicated team of fractional retention leaders obsessed with maximizing your customer LTV.

MEDIA BUYING
LEAD GEN
STRATEGY
We’re not an Email agency. We are a team of fractional retention leaders who ACTUALLY support you with everything you need to increase your LTV. We focus on the boring stuff, so you don’t have to.
300%
Avg. increase in
subscription save rate
$1M+
in MRR
saved
$100M+
Retention Revenue
Generated
OUR PROCESS

A Done For You Retention Operating System

01
Audit + Payback Model
1

We don’t just audit your email/sms. We audit EVERYTHING that impacts your retention. Then we deliver you a personalized scorecard with our findings and opportunities.

02
Roadmap
2

We’ll put together a personalized 90-day retention roadmap based on the highest impact priorities we discover from the audit.

03
Execution
3

Our team takes over the strategy for all things retention: Email/SMS, Subscriptions, Cohort Data Analysis, and Customer Winback Initiatives.

04
Results
4

We are evaluated on bringing you clear data-driven results. After 90 days if your retention program has seen no improvements, we offer money back.

RETENTION
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RETENTION
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RETENTION
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RETENTION
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RETENTION
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MEDIA BUYING
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MEDIA BUYING
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MEDIA BUYING
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MEDIA BUYING
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MEDIA BUYING
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MEDIA BUYING
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STRATEGY
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STRATEGY
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STRATEGY
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STRATEGY
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STRATEGY
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STRATEGY
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LEAD GEN
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LEAD GEN
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LEAD GEN
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LEAD GEN
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LEAD GEN
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LEAD GEN
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WHAT WE OFFER

Everything you need to scale your customer retention program

We are a team of former head of retention leaders who understand that email/sms alone is not enough to scale your retention.

Audit & 90-Day Roadmap

Uncover hidden revenue gaps and build a tailored retention roadmap to drive sustainable growth from day one.

Payback Model

Clarify your payback window by channel and improve cash efficiency with smarter acquisition and retention balance.

Lifecycle Strategy

Craft full-funnel email and SMS flows that nurture, convert, and retain — from welcome to winback.

Subscription Retention & LTV

Boost lifetime value with thoughtful gifting, intuitive account portals, and post-purchase journeys that build trust.

Subscriber Growth

Accelerate list growth by optimizing lead capture, popups, and offers designed to convert top-of-funnel traffic.

Retention KPI Tracking & Analytics

Track what matters most — from churn rate to repeat purchase rate — with dashboards that turn data into action.

Offer Testing Strategy

Test and iterate on first-purchase offers that drive conversion and attract customers who actually stick around.

upsells & Cross-sells

Increase AOV and LTV with smart, post-purchase product pairings and contextual upsell opportunities.

Ready to work?

Let's get started – book your call today!

US VS. THEM

We’re not an email agency. We are a team of fractional retention leaders.

Other “Retention” Agencies
Operators have never held head of retention positions
Only focused on email/SMS
Put Jr account managers to manage your strategy
Same strategy for every client
Don’t have experience with subscription programs at scale
Rely on 5-10 day attribution windows to show results
Full-funnel strategy & management to increase retention
We treat your business with the level of care as if it were our own.
Transparent about reporting & results
Above & beyond support (we don’t count hours)
Real retention experts who’ve held director level titles at 8 figure brands
Free
$0
Free curated courses
Access over 100+ courses
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Plan includes:
Free courses
Lifetime access
Browse free courses
popular
$399
$464
Per year, billed annually.
Access over 100+ courses
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Plan includes:
All Courses + Certificates
Academy + Masterclass
Exclusive Content
Expert Lead Program
Weekly Live Q&A
Lifetime access
Unlock full access

WHAT CLIENTS SAY

Before working with Joseph, we were bouncing between agencies who never really understood our brand. Joseph was different. He dug in, truly understood our goals, and revamped our email system increasing our total revenue from email by 50%. I highly recommend him to anyone looking to optimize their email system.
CHRIS
Co-Founder of Bombshell Sportswear
Joe has taken our retention program to the next level. He invests so much time into every little detail, and it’s shown in the results. Our returning customer rate has improved by 36% since working with Joe, which has allowed us to invest more money into paid. If you need help with retention, Joe is the best.
Richie Mashiko
Head of Growth, She’s Birdie
Joseph joined Feastables during a critical growth phase and completely transformed how we thought about retention. He built a system that touched every part of the funnel, turning MrBeast fans into loyal Feastables customers.

He brought fresh ideas, new tools, and worked cross-functionally to make sure retention wasn’t just a post-purchase effort. If you’re a CPG brand looking to scale and turn one-time buyers into brand advocates, Joseph is your guy.
Marina Gallagher
Former SVP Strategy, Feastables
Joseph has done an excellent job of implementing new CRM strategies at Maxbone, from SMS flows to new email welcome series. We needed a partner who understood our brand’s multiple messaging and translated our value to customers. Their expertise is the value-add that every CRM department needs. I thoroughly recommend him for retention.
Mariana Alves
Head of Marketing, Maxbone
TESTIMONIALS

See What Others Are Saying

Marina Gallagher
Former SVP Strategy, Feastables

Joseph joined Feastables during a critical growth phase and completely transformed how we thought about retention. He built a system that touched every part of the funnel, turning MrBeast fans into loyal Feastables customers.

He brought fresh ideas, new tools, and worked cross-functionally to make sure retention wasn’t just a post-purchase effort. If you’re a CPG brand looking to scale and turn one-time buyers into brand advocates, Joseph is your guy.

Chris
Co-Founder of Bombshell Sportswear

Before working with Joseph, we were bouncing between agencies who never really understood our brand. Joseph was different. He dug in, truly understood our goals, and revamped our email system increasing our total revenue from email by 50%. I highly recommend him to anyone looking to optimize their email system.

Richie Mashiko
Head of Growth, She’s Birdie

Joe has taken our retention program to the next level. He invests so much time into every little detail, and it’s shown in the results. Our returning customer rate has improved by 36% since working with Joe, which has allowed us to invest more money into paid. If you need help with retention, Joe is the best.

Mariana Alves
Head of Marketing, Maxbone

Joseph has done an excellent job of implementing new CRM strategies at Maxbone, from SMS flows to new email welcome series. We needed a partner who understood our brand’s multiple messaging and translated our value to customers. Their expertise is the value-add that every CRM department needs. I thoroughly recommend him for retention.

Marina Gallagher
Former SVP Strategy, Feastables

Joseph joined Feastables during a critical growth phase and completely transformed how we thought about retention. He built a system that touched every part of the funnel, turning MrBeast fans into loyal Feastables customers.

He brought fresh ideas, new tools, and worked cross-functionally to make sure retention wasn’t just a post-purchase effort. If you’re a CPG brand looking to scale and turn one-time buyers into brand advocates, Joseph is your guy.

Chris
Co-Founder of Bombshell Sportswear

Before working with Joseph, we were bouncing between agencies who never really understood our brand. Joseph was different. He dug in, truly understood our goals, and revamped our email system increasing our total revenue from email by 50%. I highly recommend him to anyone looking to optimize their email system.

Richie Mashiko
Head of Growth, She’s Birdie

Joe has taken our retention program to the next level. He invests so much time into every little detail, and it’s shown in the results. Our returning customer rate has improved by 36% since working with Joe, which has allowed us to invest more money into paid. If you need help with retention, Joe is the best.

Mariana Alves
Head of Marketing, Maxbone

Joseph has done an excellent job of implementing new CRM strategies at Maxbone, from SMS flows to new email welcome series. We needed a partner who understood our brand’s multiple messaging and translated our value to customers. Their expertise is the value-add that every CRM department needs. I thoroughly recommend him for retention.

Marina Gallagher
Former SVP Strategy, Feastables

Joseph joined Feastables during a critical growth phase and completely transformed how we thought about retention. He built a system that touched every part of the funnel, turning MrBeast fans into loyal Feastables customers.

He brought fresh ideas, new tools, and worked cross-functionally to make sure retention wasn’t just a post-purchase effort. If you’re a CPG brand looking to scale and turn one-time buyers into brand advocates, Joseph is your guy.

Joseph joined Feastables during a critical growth phase and completely transformed how we thought about retention. He built a system that touched every part of the funnel, turning MrBeast fans into loyal Feastables customers.

He brought fresh ideas, new tools, and worked cross-functionally to make sure retention wasn’t just a post-purchase effort. If you’re a CPG brand looking to scale and turn one-time buyers into brand advocates, Joseph is your guy.
Marina Gallagher
Former SVP Strategy, Feastables
Before working with Joseph, we were bouncing between agencies who never really understood our brand. Joseph was different. He dug in, truly understood our goals, and revamped our email system increasing our total revenue from email by 50%. I highly recommend him to anyone looking to optimize their email system.
Chris
Co-Founder of Bombshell Sportswear
Joe has taken our retention program to the next level. He invests so much time into every little detail, and it’s shown in the results. Our returning customer rate has improved by 36% since working with Joe, which has allowed us to invest more money into paid. If you need help with retention, Joe is the best.
Richie Mashiko
Head of Growth, She’s Birdie
Joseph has done an excellent job of implementing new CRM strategies at Maxbone, from SMS flows to new email welcome series. We needed a partner who understood our brand’s multiple messaging and translated our value to customers. Their expertise is the value-add that every CRM department needs. I thoroughly recommend him for retention.
Mariana Alves
Head of Marketing, Maxbone
See What Others Are Saying

What CLIENTS SAY

Marina Gallagher
Former SVP Strategy, Feastables
Developer

Joseph joined Feastables during a critical growth phase and completely transformed how we thought about retention. He built a system that touched every part of the funnel, turning MrBeast fans into loyal Feastables customers.

He brought fresh ideas, new tools, and worked cross-functionally to make sure retention wasn’t just a post-purchase effort. If you’re a CPG brand looking to scale and turn one-time buyers into brand advocates, Joseph is your guy.

Chris
Co-Founder of Bombshell Sportswear
Developer

Before working with Joseph, we were bouncing between agencies who never really understood our brand. Joseph was different. He dug in, truly understood our goals, and revamped our email system increasing our total revenue from email by 50%. I highly recommend him to anyone looking to optimize their email system.

Mariana Alves
Head of Marketing, Maxbone
Developer

Joseph has done an excellent job of implementing new CRM strategies at Maxbone, from SMS flows to new email welcome series. We needed a partner who understood our brand’s multiple messaging and translated our value to customers. Their expertise is the value-add that every CRM department needs. I thoroughly recommend him for retention.

Marina Gallagher
Former SVP Strategy, Feastables
Developer

Joseph joined Feastables during a critical growth phase and completely transformed how we thought about retention. He built a system that touched every part of the funnel, turning MrBeast fans into loyal Feastables customers.

He brought fresh ideas, new tools, and worked cross-functionally to make sure retention wasn’t just a post-purchase effort. If you’re a CPG brand looking to scale and turn one-time buyers into brand advocates, Joseph is your guy.

Chris
Co-Founder of Bombshell Sportswear
Developer

Before working with Joseph, we were bouncing between agencies who never really understood our brand. Joseph was different. He dug in, truly understood our goals, and revamped our email system increasing our total revenue from email by 50%. I highly recommend him to anyone looking to optimize their email system.

Richie Mashiko
Head of Growth, She’s Birdie

Joe has taken our retention program to the next level. He invests so much time into every little detail, and it’s shown in the results. Our returning customer rate has improved by 36% since working with Joe, which has allowed us to invest more money into paid. If you need help with retention, Joe is the best.

Mariana Alves
Head of Marketing, Maxbone
Developer

Joseph has done an excellent job of implementing new CRM strategies at Maxbone, from SMS flows to new email welcome series. We needed a partner who understood our brand’s multiple messaging and translated our value to customers. Their expertise is the value-add that every CRM department needs. I thoroughly recommend him for retention.

SCHEDULE A CALL

Let’s get your retention
on the right track

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Have Questions?

Frequently Asked Questions

Is this an email agency?
Is my brand a good fit to work with you?
What’s the commitment?
How long does it take to improve my retention?